Contact Your Lender Immediately




Many people avoid calling lenders about money troubles because we:


1) Feel embarrassed discussing money problems with others.

2) Believe that if lenders know we are in trouble, they will automatically rush to a collection agency or foreclosure (seize property for failure to pay a mortgage debt).


But lenders want to help borrowers keep their homes because:

1) Foreclosure is expensive for lenders, mortgage insurers and investors.

2) HUD and private mortgage insurance companies and investors like Freddie Mac and Fannie Mae require lenders to work aggressively to help borrowers facing money problems.


Lenders have workout options (choices) to help you and:


1) These options work best when your loan is only one or two payments behind.

2) The farther behind you are on your payments, the fewer options are available .


Don't assume that your problems will quickly correct themselves:

Don't lose valuable time being overly optimistic.

Contact your mortgage lender to discuss your circumstances as soon as you realize that you're unable to make your payments.

Look forward to your lender being willing to explore many possible solutions, without guaranteeing any one particular solution.


Finding Your Lender

Check the following sources to contact your lender:

Your monthly mortgage billing statement

Your payment coupon book

Information to have ready when you call:

Your loan account number

A brief explanation of your circumstances

Recent income documents:

+ Pay stubs

+ Benefit statements from Social Security, disability, unemployment, retirement, or public assistance

+Tax returns or a year-to-date profit and loss statement, if self-employed

+A list of household expenses

Expect to have more than one phone conversation with your lender. Typically, your lender will mail you a "loan workout" package. This package contains information, forms and instructions. If you want to be considered for assistance you must complete the forms fully and truthfully and return them to your lender quickly. Your lender will review the complete package before talking about a solution with you.